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NARRATOR: Listen to a conversation between a student and a university employee.
FEMALE STUDENT: Hi, I'm a little lost. Um, is this the housing maintenance office?
MALE UNIVERSITY EMPLOYEE: You found it. How can I help you?
FEMALE STUDENT: Oh, good. I have a quick question: are we allowed to keep electric heaters in our rooms?
MALE UNIVERSITY EMPLOYEE: Actually, you're not. What's going on? Your room cold?
FEMALE STUDENT: It's freezing in my room. I think the heat went out or something.
MALE UNIVERSITY EMPLOYEE: Are you sure it's out? Maybe it just got turned down too far.
FEMALE STUDENT: Oh, no. I tried adjusting the, uh, the heat control, but it doesn’t make any difference. It’s so cold in my bedroom I can't sleep at night.I've actually been sleeping on the sofa in the front room; the heat still works in there.Actually, we get hot air in all the bedrooms—except ours !
MALE UNIVERSITY EMPLOYEE: Wow. Do you have a roommate?
FEMALE STUDENT: Yeah, but she says she isn't bothered by the cold.But on the sofa I'm kept up by the noise out in the hall—the dorms can sometimes get pretty noisy.So … what can be done about it?
MALE UNIVERSITY EMPLOYEE: Well, OK, there's a couple of things we can do.I can have a custodian take a look at it and see if he can do something.
FEMALE STUDENT: Actually I asked the custodian yesterday to take a look, but he said he couldn't find anything wrong.He said that some of the other rooms have lost heat also, and that if we'd come here, you guys would fix it.
MALE UNIVERSITY EMPLOYEE: Oh, he did? That's weird because I would have ...well, the custodians themselves are usually supposed to report any problems right away.OK, in that case, then what you need to do is … here, fill out this form.
FEMALE STUDENT: I have to fill out a form?
MALE UNIVERSITY EMPLOYEE: Yeah. But at least that'll put your heater problem in a work order for the maintenance crew and they'll get to you as soon as possible.Just so you know, because it's not winter yet, and it's not as cold as it could be … it may take a few days for a maintenance crew to get to you.
FEMALE STUDENT: A few days? I can't even sleep in my own room! Can't we just get an electric heater?
MALE UNIVERSITY EMPLOYEE: I’m sorry, but students just aren't allowed.OK, I can see that this is a problem, and not just with your room.So, if you can get the form back to me this afternoon, I'll try to get a maintenance crew to look at your problem by tomorrow.How's that?
FEMALE STUDENT: Oh, that would be great, seriously. I have to take off now, but when I fill this form out, I give it to you, right?
MALE UNIVERSITY EMPLOYEE: Right, and if I'm not here, just put it in my in box and I'll get it.
旁白：听一段学生和大学工作人员的对话。
学生：你好，我有点迷路了。这是不是房屋维修办公室？
工作人员：你找对了。需要我帮你点什么？
学生：噢，太好了。我有一个小问题：我们可以在房间里可以放电暖气吗？
工作人员：事实上是不被允许的。发生什么了，你的房间很冷吗？
学生：我的房间很冷。我觉得是暖气停了或是别的什么。
工作人员：你确定暖气停了？可能是你调得太低啦！
学生：噢，不是。我尝试过调节热量控制，但是没有任何改变。我的房间太冷了，我晚上都不能睡觉。事实上我已经睡在客厅沙发上了。那里暖气还是正常工作的。事实上，所有的房间都有暖气，除了我们的房间。
工作人员：天啊，你有室友吗？
学生：有的。但是她说冷对她并不造成困扰。但是在沙发上，我总是被大厅的杂音打扰。宿舍里有的时候非常吵。所以，对于这个情况有什么可以做的吗？
工作人员：好的，我们可以做几件事。我可以找一个管理人员去看一下，看看他可以做点什么。
学生：事实上，我昨天就让一个管理人员去看过了。但是，他说他没发现任何问题。他说其他的一些房间也失去供暖了，如果我们来找你们，你们可以修好供暖。
工作人员：噢他是这么说的？这很奇怪，我们应该会…好吧，管理人员理当和我们报告发现的问题。好的，那这样的话，你需要做的是… 这里，填一下这张表格。
学生：我需要填一张表格？
工作人员：是的，但是至少填了这张表格就会把你的暖气问题放到维修人员的工作日程中，并且，他们会尽快联系你的。但你也知道，现在还不是冬天，也没有那么冷，所以可能要过段时间，维修人员才会联系你。
学生：好几天？我在我自己房间都不能睡觉了！我们就不能用电暖气吗？
工作人员：很对不起， 但是学生是不允许使用电暖气的。我知道这是一个问题，而且也并不是只发生在你一个房间里。所以，如果你可以在今天下午之前把这张表带回来，我会努力找一个维修人员明天就去看一下你房间。这样可以吗？
学生：噢，那样就太好了。不过，我现在必须要走了。但是当我填好了之后，我就把表给你，对吧？
工作人员：对的。如果我不在这里，你就把它放在我的箱子里，我会拿到的。
如果对题目有疑问，欢迎来提出你的问题，热心的小伙伴会帮你解答。