Listen to a conversation between a student and an employee at a residence hall office. My roommate, Mike and I. we aren\'t arguing anymore. so you took my advice and asked the residence advisor to facilitate conversations between you two. Yeah, and he really helped us is that we just have two very different communication styles. Mike\'s much more indirect and subtle than me. And you\'re more direct straightforward. Yes, that can be challenging. but once you recognize that. it can be easier to respect the other person\'s way of sharing thoughts and ideas. Yeah, we actually enjoy hanging out now. Oh, I\'m glad it worked out. Okay. So you were saying there\'s a problem with the heater. Yeah, we can\'t turn it down or even off. It\'s like a sauna in there. Opening the window didn\'t help. You\'ve called the maintenance department. I filled out the form online. Isn\'t that what we\'re supposed to do? But I kept clicking on the Submit box and there\'s nothing to confirm maintenance received it. We do encourage online submissions for non-emergency requests. but if it\'s that uncomfortable in your room, it\'s okay to call. I can call them for you right now. They\'ll probably send someone today. Great. Can you tell them about the washing machine too? Washing machine? Down in the laundry room. One of the machines is out of order. I haven\'t been able to do laundry for a week because every time I go down there, the other one\'s being used. Well, that isn\'t really an emergency for that sort of thing. It\'s better to submit the online form. It helps us keep track of the work that\'s been done. But how do I tell if the online form goes through or not. well, you should get a confirmation email within a few seconds. Then, there\'s something wrong with the system. Okay. I\'ll see if I can enter the work order about the washing machine on my computer. If not, I\'ll call them about that too. but I can\'t say when they\'ll have the washer fixed. I hope soon. It doesn\'t help that students leave their clothes in the washer even after they\'re done. We were hoping that would improve with the university\'s new monitoring application. Have you heard about the new app that students can download? It monitors when a machine is done and sends out messages. one message to the person whose laundry is done so they can come pick it up. and another message to a person who\'s waiting. I have the app, but I don\'t know if others do, or maybe they\'re ignoring the messages.