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Listen to a conversation between a student and an employee at a residence hall office.

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My roommate, Mike and I.

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we aren\'t arguing anymore.

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so you took my advice and asked the residence advisor to facilitate conversations between you two.

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Yeah, and he really helped us is that we just have two very different communication styles.

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Mike\'s much more indirect and subtle than me.

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And you\'re more direct straightforward.

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Yes, that can be challenging.

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but once you recognize that.

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it can be easier to respect the other person\'s way of sharing thoughts and ideas. Yeah, we actually enjoy hanging out now.

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Oh, I\'m glad it worked out.

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Okay. So you were saying there\'s a problem with the heater.

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Yeah, we can\'t turn it down or even off. It\'s like a sauna in there.

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Opening the window didn\'t help.

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You\'ve called the maintenance department.

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I filled out the form online.

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Isn\'t that what we\'re supposed to do?

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But I kept clicking on the Submit box and there\'s nothing to confirm maintenance received it.

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We do encourage online submissions for non-emergency requests.

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but if it\'s that uncomfortable in your room, it\'s okay to call.

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I can call them for you right now.

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They\'ll probably send someone today.

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Great. Can you tell them about the washing machine too?

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Washing machine? Down in the laundry room. One of the machines is out of order.

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I haven\'t been able to do laundry for a week because every time I go down there, the other one\'s being used.

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Well, that isn\'t really an emergency for that sort of thing. It\'s better to submit the online form.

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It helps us keep track of the work that\'s been done.

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But how do I tell if the online form goes through or not.

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well, you should get a confirmation email within a few seconds.

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Then, there\'s something wrong with the system.

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Okay. I\'ll see if I can enter the work order about the washing machine on my computer.

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If not, I\'ll call them about that too.

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but I can\'t say when they\'ll have the washer fixed. I hope soon.

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It doesn\'t help that students leave their clothes in the washer even after they\'re done.

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We were hoping that would improve with the university\'s new monitoring application.

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Have you heard about the new app that students can download?

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It monitors when a machine is done and sends out messages.

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one message to the person whose laundry is done so they can come pick it up.

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and another message to a person who\'s waiting. I have the app, but I don\'t know if others do, or maybe they\'re ignoring the messages.

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