A. She does not know where the library computers are located.
B. She does not know how to use a computer to locate the information she needs.
C. She does not have time to wait until a library computer becomes available.
D. The book she is looking for was missing from the library shelf.
NARRATOR:Listen to part of a conversation at the information desk in the library.
MALE EMPLOYEE:Hi. Can I help you?
FEMALE STUDENT:Where do I go, besides the computers, to look for books on New Zealand?
MALE EMPLOYEE:Okay. You mean you don't want to use the computer?
FEMALE STUDENT:Well, I haven't had any luck on the computers here.
MALE EMPLOYEE:Okay. I mean, the reason I'm asking is you pretty much have to go to the computer to find out where a book is.But I can help you find it on the computer if you like.
FEMALE STUDENT:That would be great. I just spent half an hour and I couldn't find anything.
MALE EMPLOYEE:I know how you feel. When I first started working here I couldn't find anything either... So you're looking for information on New Zealand. Is that right?
MALE EMPLOYEE: Is it like travel information that you're looking for?
FEMALE STUDENT:Uh, no, actually what I'm looking for is information on a volcano in New Zealand.
MALE EMPLOYEE:Oh, okay. Because I know a travel agency that specializes in tours to New Zealand and Australia.
FEMALE STUDENT:Oh, I'd love to go. I've heard it's beautiful.
FEMALE STUDENT:Maybe someday.
MALE EMPLOYEE:Yep. [ready to start computer search] Okay, let's see. Okay, if you want to search the library holdings, and don't know the author's name or the exact title of the book or an article, you have to set up a keyword search.
It's a special function. Then you can just type in some key words and let the computer do the search.
FEMALE STUDENT:I see.
MALE EMPLOYEE:[typing in key words] Okay, how about if we search for "volcanos" and "New Zealand?"
FEMALE STUDENT: Sounds good.
MALE EMPLOYEE:[as he conducts search] Is this for a geology class?
MALE EMPLOYEE:[laughing] You must be in Professor Simpson's class.
MALE EMPLOYEE:Oh. Well, he's a volcano expert, so I thought he might be teaching your class...
FEMALE STUDENT:No. I've heard he's really good, though.
MALE EMPLOYEE:Yeah, that's what everyone says. Do you know the name of the volcano?
FEMALE STUDENT:Mount Ruapehu.
MALE EMPLOYEE:Can you spell that?
FEMALE STUDENT:Sure. It's R-U-A-P-E-H-U.
MALE EMPLOYEE:Okay. Mount Ruapehu. Let's see. [continuing search] So, uh, are you a geology major?
FEMALE STUDENT:[laughs] Hardly.
MALE EMPLOYEE:Let me guess. You have to take a science course, and you don't want to have to deal with biology, chemistry or physics.
FEMALE STUDENT:Exactly. But it's actually turned out to be a pretty interesting class.
MALE EMPLOYEE:Well, that's good. Um, uh, does it have to be a book, or could you use a journal article?
FEMALE STUDENT:Mm, no, either one would be fine.
MALE EMPLOYEE:Okay, well here's a journal article...[pauses while searching, then wonders if the article is too old] Let me check to see if we have it... Okay, we have the article, but it's from 2001. Is that okay, do you think?
FEMALE STUDENT:Well, I'd like to have look at it. The focus is really on eruptions in the last five years, but it might have some useful background material.
MALE EMPLOYEE:Okay, well, let's see what else we can find.
FEMALE STUDENT:Sounds good.
Librarian: Hi. Can I help you?
Student: Where do I go, besides the computers, to look for books on New Zealand?
Librarian: OK. You mean you don’t want to use the computer?
Student: Well, I haven’t had any luck on the computers here.
Librarian: OK. I mean the reason I am asking is you pretty much have to go to the computer to find out where a book is. But I can help you find it on the computer if you like.
Student: That would be great. I just spent half an hour and I couldn’t find anything.
Librarian: I know how you feel. When I first started working here I couldn't find
anything either... So you're looking for information on New Zealand. Is