NARRATOR：

Listen to part of a conversation at the information desk in the library.

MALE EMPLOYEE：

Hi. Can I help you?

FEMALE STUDENT：

Where do I go, besides the computers, to look for books on New Zealand?

MALE EMPLOYEE：

Okay. You mean you don't want to use the computer?

FEMALE STUDENT：

Well, I haven't had any luck on the computers here.

MALE EMPLOYEE：

Okay. I mean, the reason I'm asking is you pretty much have to go to the computer to find out where a book is.

But I can help you find it on the computer if you like.

FEMALE STUDENT：

That would be great. I just spent half an hour and I couldn't find anything.

MALE EMPLOYEE：

I know how you feel. When I first started working here I couldn't find anything either... So you're looking for information on New Zealand. Is that right?

FEMALE STUDENT：

Yes.

MALE EMPLOYEE：

Is it like travel information that you're looking for?

FEMALE STUDENT：

Uh, no, actually what I'm looking for is information on a volcano in New Zealand.

MALE EMPLOYEE：

Oh, okay. Because I know a travel agency that specializes in tours to New Zealand and Australia.

FEMALE STUDENT：

Oh, I'd love to go. I've heard it's beautiful.

MALE EMPLOYEE：

Yeah.

FEMALE STUDENT：

Maybe someday.

MALE EMPLOYEE：

Yep. [ready to start computer search] Okay, let's see. Okay, if you want to search the library holdings, and don't know the author's name or the exact title of the book or an article, you have to set up a keyword search.

It's a special function. Then you can just type in some key words and let the computer do the search.

FEMALE STUDENT：

I see.

MALE EMPLOYEE：

[typing in key words] Okay, how about if we search for "volcanos" and "New Zealand?"

FEMALE STUDENT：

Sounds good.

MALE EMPLOYEE：

[as he conducts search] Is this for a geology class?

FEMALE STUDENT：

Mhm.

MALE EMPLOYEE：

[laughing] You must be in Professor Simpson's class.

FEMALE STUDENT：

No.

MALE EMPLOYEE：

Oh. Well, he's a volcano expert, so I thought he might be teaching your class...

FEMALE STUDENT：

No. I've heard he's really good, though.

MALE EMPLOYEE：

Yeah, that's what everyone says. Do you know the name of the volcano?

FEMALE STUDENT：

Mount Ruapehu.

MALE EMPLOYEE：

Can you spell that?

FEMALE STUDENT：

Sure. It's R-U-A-P-E-H-U.

MALE EMPLOYEE：

Okay. Mount Ruapehu. Let's see. [continuing search] So, uh, are you a geology major?

FEMALE STUDENT：

[laughs] Hardly.

MALE EMPLOYEE：

Let me guess. You have to take a science course, and you don't want to have to deal with biology, chemistry or physics.

FEMALE STUDENT：

Exactly. But it's actually turned out to be a pretty interesting class.

MALE EMPLOYEE：

Well, that's good. Um, uh, does it have to be a book, or could you use a journal article?

FEMALE STUDENT：

Mm, no, either one would be fine.

MALE EMPLOYEE：

Okay, well here's a journal article...[pauses while searching, then wonders if the article is too old] Let me check to see if we have it... Okay, we have the article, but it's from 2001. Is that okay, do you think?

FEMALE STUDENT：

Well, I'd like to have look at it. The focus is really on eruptions in the last five years, but it might have some useful background material.

MALE EMPLOYEE：

Okay, well, let's see what else we can find.

FEMALE STUDENT：

Sounds good.