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1 .Listen to a conversation between a student and an employee at a residence hall office.
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2 .My roommate, Mike and I.
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3 .we aren\'t arguing anymore.
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4 .so you took my advice and asked the residence advisor to facilitate conversations between you two.
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5 .Yeah, and he really helped us is that we just have two very different communication styles.
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6 .Mike\'s much more indirect and subtle than me.
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7 .And you\'re more direct straightforward.
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8 .Yes, that can be challenging.
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9 .but once you recognize that.
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10 .it can be easier to respect the other person\'s way of sharing thoughts and ideas. Yeah, we actually enjoy hanging out now.
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11 .Oh, I\'m glad it worked out.
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12 .Okay. So you were saying there\'s a problem with the heater.
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13 .Yeah, we can\'t turn it down or even off. It\'s like a sauna in there.
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14 .Opening the window didn\'t help.
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15 .You\'ve called the maintenance department.
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16 .I filled out the form online.
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17 .Isn\'t that what we\'re supposed to do?
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18 .But I kept clicking on the Submit box and there\'s nothing to confirm maintenance received it.
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19 .We do encourage online submissions for non-emergency requests.
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20 .but if it\'s that uncomfortable in your room, it\'s okay to call.
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21 .I can call them for you right now.
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22 .They\'ll probably send someone today.
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23 .Great. Can you tell them about the washing machine too?
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24 .Washing machine? Down in the laundry room. One of the machines is out of order.
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25 .I haven\'t been able to do laundry for a week because every time I go down there, the other one\'s being used.
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26 .Well, that isn\'t really an emergency for that sort of thing. It\'s better to submit the online form.
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27 .It helps us keep track of the work that\'s been done.
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28 .But how do I tell if the online form goes through or not.
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29 .well, you should get a confirmation email within a few seconds.
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30 .Then, there\'s something wrong with the system.
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31 .Okay. I\'ll see if I can enter the work order about the washing machine on my computer.
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32 .If not, I\'ll call them about that too.
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33 .but I can\'t say when they\'ll have the washer fixed. I hope soon.
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34 .It doesn\'t help that students leave their clothes in the washer even after they\'re done.
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35 .We were hoping that would improve with the university\'s new monitoring application.
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36 .Have you heard about the new app that students can download?
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37 .It monitors when a machine is done and sends out messages.
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38 .one message to the person whose laundry is done so they can come pick it up.
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39 .and another message to a person who\'s waiting. I have the app, but I don\'t know if others do, or maybe they\'re ignoring the messages.
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