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1 .<-NARRATOR:->Listen to a conversation between a student and a computer lab administrator.
1 .<-FEMALE STUDENT:->Excuse me. Do you know that all the printers over in the student center have stopped working?
1 .<-MALE LAB ADMINISTRATOR:->There are eight printers connected to the computers there. You're saying they're all broken?
1 .<-FEMALE STUDENT:->Yes, I just came from there. There're a lot of frustrated students. So many classes have papers due this afternoon that everyone's trying to print out their stuff at the same time.
2 .Those printers got overworked and now they all have paper jams or some other problem. Can you fix them?
1 .<-MALE LAB ADMINISTRATOR:->Well, not really. I'm just an administrator. Most of our actual technicians are students who take the job on the side.
1 .<-FEMALE STUDENT:->Where are they?
1 .<-MALE LAB ADMINISTRATOR:->Well, most of the students who work at the computer labs study at the engineering school and,uh, unfortunately, they all took the day off. I think they have some big exams tomorrow.
1 .<-FEMALE STUDENT:->How can there be no technicians working on the biggest deadline day of the semester?
1 .<-MALE LAB ADMINISTRATOR:->Well, there's one technician working at the computer lab in the arts building.
2 .Uh, actually he just sent me an e-mail message saying there was a huge crowd there and he couldn't figure out why ...
1 .<-FEMALE STUDENT:->Because people need to print their papers. There must be something you can do—people need those printers working.
1 .<-MALE LAB ADMINISTRATOR:->Well, we just ordered new printers and next month we're replacing the old printers over in the student center with a brand-new set of printers.
1 .<-FEMALE STUDENT:->But the deadline for submitting papers is just two hours away.
1 .<-MALE LAB ADMINISTRATOR:->Well, I'm afraid there's nothing I can do. Uh, your best bet is to probably head to the arts building and get in line there.
1 .<-FEMALE STUDENT:->But how did this happen again? Last semester when all the printers broke down, the president of the college got involved.
2 .He sent out an e-mail message to all the students saying that he was going to personally do something to make sure that the situation was resolved.
1 .<-MALE LAB ADMINISTRATOR:->That's right. When we had our budget meeting at the beginning of the semester, the president was there.
2 .Uh, that's not something he usually does, but he wanted to make sure we ordered the new printers.
1 .<-FEMALE STUDENT:->The new printers that are coming next month ...
1 .<-MALE LAB ADMINISTRATOR:->Yeah. I ordered them as soon as the budget was approved. It's a shame, but the purchasing process being what it is...
2 .Ah [Lightbulb moment.] You know what? It's possible some of the printers are malfunctioning because they ran out of ink.
3 .I'm no technician but if that's what's wrong I could fix it...
4 .I guess I'll grab some ink cartridges and, uh, go over to the student center and check.
5 .No guarantees—sorry—but, ah, it might fix the problem.