Experience goods are products whose value or usefulness cannot be known until a person has some experience with them. Convincing people to buy these goods can be challenging, so companies may offer free samples to customers before they make a purchase.
For example, a professor's friend once wanted to sell educational DVDs that were designed to be entertaining for kids while teaching them basic language skills. The friend was aware that these DVDs were the best on the market, but teachers were hesitant to buy them because they had no way of knowing what the DVDs were like and had never seen them before. So, the friend decided to give one DVD to several elementary school teachers free of charge. Although it was a costly strategy, it eventually paid off. When the teachers played the videos for their students, they found them to be both fun and educational. Once the teachers saw how useful the DVDs were, they began to order the entire series. Word spread, and more teachers heard about and tried the DVDs. Ultimately, the friend's DVDs became a nationwide success.