Emotional Intelligence



Emotional Intelligence

We often think of human intelligence as the mental ability to analyze and understand complex ideas. However, many psychologists believe that there is a different type of intelligence called emotional intelligence. People with emotional intelligence have the ability to recognize their true feelings and understand what is causing them. This ability to understand their own feelings enables them to better control their emotional responses, changing or correcting them when necessary. Emotional intelligence helps people to behave appropriately in social situations, which allows them to maintain good relationships with others.

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    <-NARRATOR:-> Now listen to part of a lecture in a psychology class.
    <-MALE PROFESSOR:-> So here's an example...
    my daughter had a friend over to our house recently and they decided to watch a movie together.
    Only they got into an argument because they couldn't agree on what movie to watch.
    My daughter started to get quite upset during the argument
    which wasn't like her at all.
    But then my daughter stopped and
    thought about why she was so upset...
    she realized her reaction was inappropriate,
    and she also realized she wasn't really upset with her friend,
    there was something else bothering her.
    You see, she had just gotten this summer job as a camp counselor for children
    and she was feeling a lot of worry and stress about how well she would do
    since she'd never worked with children before.
    So she figured out that she wasn't upset about what movie to watch with her friend
    but about starting her new job.
    She really wanted it to go well...
    she wanted the kids to like her.
    And when she understood this,
    she stopped arguing with her friend
    and apologized to her.
    She told her friend how anxious she felt about starting the job and
    how sorry she was about getting upset with her.
    And her friend encouraged her,
    saying she'd do great at the job.
    So my daughter felt better
    and they relaxed and had fun together,
    the same as always.


Explain how the example from the lecture illustrates the concept of emotional intelligence.


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